What is our privacy policy and how do we protect your information
We protect your privacy by following the Privacy Act 1988 and the Australian Privacy Principles. This page explains what we collect, why we collect it, and how you can control it.
Who we are and scope
We are Brushworks Painters Sydney. We provide painting and related services.
This policy explains how we handle personal information across our website and services.
What personal information we collect
We collect only what we need to provide our services.
That includes contact details, service preferences, and payment information.
Quick reference table
| Data type | Examples | Collected from | Purpose | Stored for |
|---|---|---|---|---|
| Contact | Name, phone, email, address | You or your agent | Quotes and bookings | As required for service records |
| Service details | Property type, colour choices, access notes | You, site visit | Planning and delivery | As required for service records |
| Payment | Payment method, transaction details | You or provider | Taking payment and refunds | As required by law |
| Communications | Emails, forms, calls, chat | You | Customer support and training | As required for support records |
| Device data | IP address, browser, cookies | Your device | Site performance and analytics | As set out in cookies section |
We avoid collecting sensitive information unless you ask us to record it.
If we must collect it, we seek clear consent first.
How we collect personal information
We collect information directly from you through forms and calls.
We also collect information during site visits and when you use our website.
We may receive information from service partners you authorise.
For example, payment providers and booking platforms.
Why we collect personal information
We collect information so we can quote, plan, and deliver safe work.
We also use it to support you and improve our services.
Typical uses include these items.
Providing quotes, handling bookings, taking payment, and scheduling teams.
We also use information for training and quality assurance.
We may send service updates and useful tips if you consent.
Cookies and online tracking
We use cookies to make the website work and to improve it.
Some cookies remember your choices and help pages load faster.
Analytics tools help us understand site use patterns.
They show aggregate trends and do not identify you directly.
You can change cookie settings in your browser.
Blocking cookies may affect website features.
When we share personal information
We share information with people who help us deliver services.
That includes payment providers, couriers, and trusted contractors.
We require service providers to protect your information.
They must use it only for the agreed purpose.
We also share information if the law requires it.
For example, with regulators or to prevent fraud.
We do not sell your personal information.
We do not rent it either.
Overseas disclosure
Some tools we use may store data overseas.
We take reasonable steps to ensure similar protections apply.
We choose providers with strong security and privacy controls.
We assess risks and keep records of those assessments.
Direct marketing and how to opt out
We may send news, tips, and offers that relate to our services.
You can opt out at any time using the unsubscribe link.
You can also email us to stop marketing.
We will update your preferences promptly.
Access to and correction of your information
You can request access to your personal information.
You can also ask us to correct any mistakes.
We aim to respond within a reasonable time.
We will tell you if we cannot give access and explain why.
Security and storage
We use physical, technical, and organisational security controls.
These controls help prevent unauthorised access and loss.
Examples include encryption and access control.
We also train staff on privacy and security.
No method is perfect, but we work hard to protect data.
We review controls and improve them regularly.
Retention and deletion
We keep information only as long as needed.
We also keep some records to meet legal and tax duties.
When we no longer need information, we delete it securely.
We also anonymise records where possible.
Children and vulnerable persons
Our services are for adults and guardians.
If a child contacts us, we seek parent or guardian consent.
If we learn we collected data without consent, we delete it.
Please contact us if you have concerns.
Your choices and controls
You can choose what information you provide.
You can browse our site with limited cookies.
You can seek access or correction at any time.
You can opt out of marketing and withdraw consent.
Notifiable data breach process
If a breach occurs, we act quickly to reduce harm.
We assess the incident and secure systems.
If the breach is likely to cause serious harm, we notify you.
We also notify the relevant regulator as required.
We explain what happened and what you can do.
We then review and improve our safeguards.
Complaints and how we resolve them
If you have a privacy concern, please contact us first.
We will investigate and respond in a reasonable time.
If you are not satisfied, you can escalate the complaint.
You may contact the national privacy regulator for guidance.
Contact details and location
Brushworks Painters Sydney
Cathedral Street, Woolloomooloo, NSW 2011
Phone 0489 906 835
Email:[email protected]
Privacy Officer
Email privacy at [email protected]
Phone available on request during business hours
Please include your name and contact details.
Tell us what your request or concern is.
Changes to this policy and effective date
We update this policy when laws or our practices change.
We post the new version on our website.
Your continued use shows you accept the updated policy.
This policy takes effect on the date shown below.
Effective date
1 July 2025
Definitions and helpful notes
Personal information means information about an identified person.
This includes details that can reasonably identify you.
Sensitive information includes health or biometric data.
We only collect this with consent or if the law allows it.
A service provider helps us deliver services to you.
Examples include cloud hosting and payment processing.
Practical tips for you
Keep your account details private.
Do not share one time codes.
Use a strong password and update it often.
Use device security like a screen lock.
Check links and sender details before clicking.
If in doubt, contact us directly.